Customer Thank You's / FAQ's

No. We're not trying to convince people to stop brushing with a normal toothbrush. We see Fuzzy Brushes simply as a convenient and effective addition to oral hygiene.

Not at present. We already have factories that can produce Fuzzy Brushes in blister packs (similar to 'push through foil' tablet containers) that you often see on store shelves.

However, as we expand our vending business, we are not sure about the impact on our vending machines if we introduce Fuzzy Brushes to a national supermarket or pharmacy. It may be a case that it will damage our vending business. Once again tests will have to be carried out.

In addition, Fuzzy Brushes may not be well known enough or familiar to people, so the timing may not be right.

Using Fuzzy Brushes on airlines is the most common suggestion we receive. In 2001, we tested Fuzzy Brushes with an airline called Excelairways. We gave the airline 80,000 sachets to test and placed a two-page spread in their in-flight magazine. Fuzzy Brushes went down a storm and we had an article written in the Sunday Times as a result (see 'what are people saying about us').

We feel sure that Fuzzy brushes would do well with larger airlines such as Virgin, British Airways, Qantas, American Airlines etc but, in all cases, we prefer to be asked for our product and leave it to the buyers in the industry to decide whether Fuzzy Brushes are beneficial or not.

Absolutely. Most people wonder what happens if you swallow the brush. In the highly unlikely event that you do swallow a Fuzzy Brush, they have been specifically designed and developed:
a: to pass naturally through the digestive system and
b: to allow air to pass through them, so that you cannot choke on them.

This in effect makes a Fuzzy Brush less harmful than chewing gum or a piece of hard candy/boiled sweet.

The ingredients in Fuzzy Brushes are Xylitol, toothpaste flavour, aqua (water) and litesse, making Fuzzy Brushes suitable for vegetarians.

Xylitol is used in hundreds of products (including chewing gum) around the world and has some very interesting beneficial qualities. It represents 75% of the ingredients used in Fuzzy Brushes.

The brush itself is a food grade standard, non-toxic plastic – more complicatedly known as a thermoplastic polyether-ester elastomer... wow.

In future and if possible, Fuzzy Brushes will be made of a biodegradable plastic to help protect the environment.

Fuzzy Brushes are made in specialist factories in the United Kingdom. It is common to find many products made more cheaply and in some cases more effectively, in China, Mexico and even India. However, keeping production in one country helps us to ensure control over quality, health and safety and trading standards, rather than cutting costs.

Fuzzy Brush is the only product we manufacture. There are plans to produce a totally new product to go alongside our vending machines, but we're still developing them... they'll be the size of a capsule, a blue ball with two Fuzzy Brush characters on them and we can't help thinking they'll be pretty cool... any guesses. Wait and see!

Without going into laborious detail; two studies have been done. One in the Netherlands (where the product originated) and one in California, America. The brush itself was developed and designed by a Dutch dentist. Both studies concluded the following facts:

• The brush was as effective as a conventional toothbrush in removing plaque when used for 10 - 20 minutes.
• The brush had an unsurpassed inflammatory inhibiting effect on gingivitis (gum disease).
• The ease and convenience of the brush would be a stimulus for people to use it and subsequently improve their oral hygiene.

Furthermore it was noted that the brush would be of special help to the physically disabled.

There are plans to run further tests in the UK, but we already know the brush works, so this will done purely as an update.

We recommend that the brush is not suitable for children under 10 years of age. However (considering how safe the brush is), this is more a precaution on our part. Generally speaking, it's a matter of common sense and responsibility i.e. you wouldn't expect to give the brush to a baby.

All the ingredients and plastic used for Fuzzy Brushes are certified as safe to use by SGS Ltd and Inveresk Research – specialists in their field. Xylitol, the toothpaste flavouring, and Litesse have their own individual certification as food grade standard. On each insert within the capsule, we must clearly display our address and in addition, a batch number will be introduced on the insert early in 2004 in order to identify any errors in either packing or production.

We do from time to time give out samples, but considering we normally have around 10 requests per day this makes it too costly for us to please everyone - keep trying...